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Frequently Asked Questions

Promoters and Commission Program

Does Alqani.net offer commission to promoters?

Yes. Promoters who help onboard vendors or promote the platform may earn commissions based on performance and agreed terms.

Payments, Earnings, and Withdrawals

How do vendors receive their sales earnings?

Vendor earnings are credited to their vendor account after order completion and verification.

When can vendors withdraw their sales or commission?

Vendors can request withdrawal of their sales earnings or commissions within one week, subject to platform verification and policy rules.

Are there any fees or commissions?

Platform service fees or commissions may apply. All applicable charges are communicated clearly to vendors through the platform.

How are promoter commissions paid?

Promoter commissions are credited to their account and can be withdrawn according to platform rules after verification.

Terms, Conditions, and Platform Use

What are the Terms and Conditions?

The Terms and Conditions define the rules for using the platform, including vendor responsibilities, payments, delivery, and user obligations.

What are the Terms of Use?

The Terms of Use explain how users can access and use the Alqani.net platform, including account usage and acceptable behavior.

Why do I need to agree to these terms?

Agreeing to these terms ensures fair use of the platform and protects buyers, sellers, and the platform itself.

Refund and Return Policy

What is the refund policy on Alqani.net?

Customers can request a refund within three days from the date of delivery, subject to refund policy conditions.

How will refunds be processed?

Refunds are issued using the same payment method used for the original purchase. Card payments are refunded to the same card, cash payments are refunded in cash or equivalent approved methods, and account payments are refunded back to the same account.

Are all products eligible for refunds?

No. Products marked as non-refundable or final sale are not eligible. Products must be returned in their original condition.

Orders and Delivery

How does delivery work?

Delivery is supported through Alqani or delivery partners depending on the product and location. Delivery options and timelines vary by region.

What are the delivery timelines?

Delivery timelines generally follow these guidelines:

Dubai deliveries usually take one to three days
Same-day or next-day delivery may be available with an extra charge of 30 AED
Normal delivery usually takes up to three days

Oman deliveries usually take three to five days

Saudi Arabia deliveries usually take three to five days

Other regions may vary based on location and logistics availability

Are delivery charges included in the product price?

Delivery charges depend on location, delivery speed, and service type. Any applicable charges are shown during checkout or communicated before order confirmation.

Vendor and Seller Information

How can I become a vendor on Alqani.net?

After registering, you can apply to become a vendor through your dashboard or the vendor registration option. Once approved, you can start listing products.

Who can become a vendor?

Any individual, shop, or business can become a vendor, provided they comply with platform policies and applicable laws.

Can vendors sell both new and used products?

Yes. Vendors can list both new and used products, as long as the product condition is clearly mentioned in the listing.

How do vendors list products?

Vendors can log in to their dashboard and add product details such as title, description, price, condition, and images. Listings may be reviewed before becoming active.

Account and Registration

How do I register on Alqani.net?

You can register by clicking the Register option on the website. Fill in your basic details, create a password, and submit the form. Once completed, you can log in to your account.

Is registration free?

Yes. Registration on Alqani.net is completely free for buyers, vendors, and promoters.

Can I browse products without an account?

Yes. You can browse products without registering, but placing orders, listing products, or becoming a vendor requires an account.

About Alqani.net

What is Alqani.net?

Alqani.net is an online marketplace that allows individuals, vendors, and businesses to list and sell new and used electronics. The platform connects sellers with buyers and supports product listings, promotions, and delivery services.

What type of products are available on Alqani.net?

Alqani.net mainly focuses on electronics such as laptops, mobile phones, accessories, and related devices. Both new and used products are available from multiple sellers.

Is Alqani.net limited to a single brand?

No. Alqani.net supports multiple brands and categories, especially laptops and electronic products.

SHIPPING

What Shipping Methods Are Available?

We offer several shipping methods including Standard Shipping, Express Shipping, and Overnight Delivery. You can select your preferred method at checkout.

Do You Ship Internationally?

Yes, we ship to over 200 countries worldwide. International shipping rates and delivery times vary by location.

How Long Will It Take To Get My Package?

Standard shipping typically takes 3-5 business days. Express shipping takes 1-2 business days. International orders may take 7-14 business days depending on customs.

PAYMENT

What Payment Methods Are Accepted?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also support local payment methods depending on your region.

Is Buying On-Line Safe?

Yes, buying online with us is completely safe. We use SSL encryption to protect your personal and payment information. We do not store your credit card details.

ORDER & RETURNS

How do I place an Order?

To place an order, browse our catalog, select the items you like, and add them to your cart. Then proceed to checkout, enter your shipping and payment details, and confirm your order.

How Can I Cancel Or Change My Order?

You can cancel or change your order within 1 hour of placing it by contacting our customer support. After that, we may have already processed it, but we will do our best to assist you.

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your address for faster checkout, and access exclusive offers.

How Do I Track My Order?

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page.

How Can I Return a Product?

We accept returns within 30 days of purchase. The item must be unused and in its original packaging. Please contact our support team to initiate a return and get a return shipping label.

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